If you purchased directly from our website at drinknello.com and something isn’t right with your order, we’ve got you covered. Please email us at support@drinknello.com with your full name, order number, shipping address, a description of the issue,

<p id="isPasted">If you purchased directly from our website at drinknello.com and something isn&#x2019;t right with your order, we&#x2019;ve got you covered. Please email us at support@drinknello.com with your full name, order number, shipping address, a description of the issue, and clear photos of the item(s) and shipping label. Once we review your information, we&#x2019;ll get a replacement out to you as quickly as possible. We appreciate your patience and are here to make things right.</p>

Can I receive a replacement for a faulty or incorrect product? (Website Orders)

If you placed your order on our website at drinknello.com and received the wrong item or your package was missing something, we’re here to help. Please send an email to support@drinknello.com with your full name, order number, shipping address, a bri

<p id="isPasted">If you placed your order on our website at drinknello.com and received the wrong item or your package was missing something, we&#x2019;re here to help. Please send an email to support@drinknello.com with your full name, order number, shipping address, a brief description of the issue, and clear photos of the product(s) received, as well as the shipping label. Our team will review your request and make the necessary adjustments as quickly as possible. We appreciate your patience and are committed to ensuring you get the correct order.</p>

How can I resolve receiving the wrong product or incomplete order? (Website Orders)

Nello

Nello Website Orders

Orders, Shipping & Returns

What is Nello?

What makes Nello different from other wellness drinks?

How should I incorporate Nello into my daily routine?

Is Nello safe for daily use?

Is Nello certified by any third-party organizations?

Which Nello product is right for me?

What are Nello’s brand values?

The Nello Guarantee

Getting to Know Nello

Are Nello products vegan or vegetarian?

Are Nello products kosher or gluten-free?

Do Nello products contain common allergens?

What are the nutritional facts for your powders?

Where is Nello made?

Do your products contain gluten, soy, or dairy?

What are natural flavors and where do yours come from?

What kind of magnesium or B12 do you use?

What is KSM-66 Ashwagandha and why do you use it?

Where can I find the full ingredients list?

Ingredients & Formulation

What is Supercalm and how does it work?

When should I take Supercalm?

Supercalm Flavors & Ingredients

Is Supercalm safe during pregnancy or breastfeeding?

What’s the difference between Supercalm and other calming supplements or drinks?

Can I take Supercalm with other medications or supplements?

What are the serving size instructions for Supercalm Tub?

🌀 Supercalm: Ingredients, Benefits, and Usage

What is Superfocus and how does it work?

When should I take Superfocus?

Superfocus Flavors & Ingredients

What’s the difference between Superfocus and other focus drinks or nootropics?

What’s the difference between caffeinated and caffeine-free Superfocus?

What does Superfocus help with?

Can I take Superfocus with other supplements or medications?

💥 Superfocus: Ingredients, Benefits, and Usage

What is Supergreens and how does it work?

When should I take Supergreens?

Supergreens Flavors & Ingredients

What’s the difference between Supergreens and other greens powders?

Can I take Supergreens with other supplements or medications?

What are the benefits of Supergreens?

How to use Supergreens for best results

🥬 Supergreens: Ingredients, Benefits, and Usage

Product Information

Where can I purchase Nello?

How do I know if I'm buying real Nello?

What should I do if I think I received a fake Nello product?

How long does delivery take?

When will my order ship?

Can I track my order?

What should I do if my order is marked as delivered but I have not received it?

Do you ship outside of the United States (U.S.)?

My bank account shows multiple charges for one purchase.

How do I cancel my order?

What should I do if I accidentally provided the wrong shipping address?

What if I ordered from a Fraudulent website/store?

What should I do if I want to cancel an order that has already been shipped?

What should I do if my order arrives damaged or with missing parts?

I bought Nello on Amazon but something’s wrong - what now?

How can I resolve receiving the wrong product or incomplete order? (Amazon Orders)

Amazon Orders

How does Subscribe & Save work?

How do I cancel, skip, or edit my subscription?

I forgot to cancel my subscription. Can I get a refund?

I can't log in to my Nello account!

Subscriptions

I purchased your product from Target and want to return it.

What Nello products are sold at Target?

Where in Target is Supercalm located?

Which Target locations is Supercalm sold at?

Nello at Target

How much water should I mix Nello with?

What if I don’t feel a difference right away?

Can I mix multiple Nello products together?

Can I take Nello on an empty stomach?

Product Usage & Tips

Can I take Nello while pregnant or breastfeeding?

Can children or pets consume Nello?

I have a medical condition - can I still use your products?

Are your products NSF/Kosher/Halal certified?

Does Nello 3rd party test their products?

Is it safe to consume a product if there are residues at the bottom after mixing?