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Welcome to the Nello Help Center! 🧊 Find answers to commonly asked questions, get order support, and explore tips on making the most of your Nello experience. Need help? We’ve got your back! 🚀

Nello Help Center

Is Nello certified by any third-party organizations?

Are Nello products kosher or gluten-free?

Do Nello products contain common allergens?

What are the nutritional facts for your powders?

Where is Nello made?

Are Nello products vegan or vegetarian?

Do your products contain gluten, soy, or dairy?

What are natural flavors and where do yours come from?

What kind of magnesium or B12 do you use?

What is KSM-66 Ashwagandha and why do you use it?

Where can I find the full ingredients list?

Ingredients & Formulation

What is Supercalm and how does it work?

When should I take Supercalm?

Supercalm Flavors & Ingredients

Is Supercalm safe during pregnancy or breastfeeding?

What’s the difference between Supercalm and other calming supplements or drinks?

Can I take Supercalm with other medications or supplements?

What are the serving size instructions for Supercalm Tub?

🌀 Supercalm: Ingredients, Benefits, and Usage

What is Superfocus and how does it work?

When should I take Superfocus?

Superfocus Flavors & Ingredients

What’s the difference between Superfocus and other focus drinks or nootropics?

What’s the difference between caffeinated and caffeine-free Superfocus?

What does Superfocus help with?

Can I take Superfocus with other supplements or medications?

💥 Superfocus: Ingredients, Benefits, and Usage

What is Supersleep?

What's in Supersleep?

When and how should I take Supersleep?

Will Supersleep make me feel groggy in the morning?

Should I take Supersleep every night, or only when I have trouble sleeping?

Can I take Supersleep with Supercalm?

What's the difference between Supersleep and Supercalm?

Is Supersleep safe for [pregnancy / kids / specific conditions]?

💤 Supersleep: Ingredients, Benefits, and Usage

What is Superbalance?

What's in Superbalance?

When should I take Superbalance?

Who is Superbalance for? Are there age restrictions?

What is SRI-81™ and how does it work?

How should Superbalance make me feel, and how soon?

Can I take Superbalance with Supercalm?

Is Superbalance safe for [pregnancy / breastfeeding / PCOS / specific conditions]?

What should I expect on my first few days of Superbalance?

Superbalance: Ingredients, Benefits, and Usage

How does Superglow work?

Is Superglow safe during pregnancy or breastfeeding?

When should I take Superglow?

Is Superglow gluten-free if it contains wheat?

What's in Superglow?

What is Superglow?

Superglow: Ingredients, Benefits, and Usage

Product Information

Where can I purchase Nello?

How do I know if I'm buying real Nello?

What should I do if I think I received a fake Nello product?

How long does delivery take?

When will my order ship?

Can I track my order?

What should I do if my order is marked as delivered but I have not received it?

Do you ship outside of the United States (U.S.)?

My bank account shows multiple charges for one purchase.

How do I cancel my order?

What should I do if I accidentally provided the wrong shipping address?

What if I ordered from a Fraudulent website/store?

What should I do if I want to cancel an order that has already been shipped?

What should I do if my order arrives damaged or with missing parts?

I bought Nello on Amazon but something’s wrong - what now?

Can I receive a replacement for a faulty or incorrect product? (Amazon Orders)

How can I resolve receiving the wrong product or incomplete order? (Amazon Orders)

Amazon Orders

Can I receive a replacement for a faulty or incorrect product? (Website Orders)

How can I resolve receiving the wrong product or incomplete order? (Website Orders)

Nello Website Orders

Orders, Shipping & Returns

How does Subscribe & Save work?

How do I cancel, skip, or edit my subscription?

I forgot to cancel my subscription. Can I get a refund?

I can't log in to my Nello account!

Subscriptions

How much water should I mix Nello with?

What if I don’t feel a difference right away?

Can I mix multiple Nello products together?

Can I take Nello on an empty stomach?

Product Usage & Tips

Can I take Nello while pregnant or breastfeeding?

Can children or pets consume Nello?

I have a medical condition - can I still use your products?

Are your products NSF/Kosher/Halal certified?

Does Nello 3rd party test their products?

Is it safe to consume a product if there are residues at the bottom after mixing?

Health & Safety

Do you offer bridal giveaways or specials for bachelorette parties?

Do you offer samples of your products?

Do you offer sponsored giveaways or event partnerships?

Can Nello sponsor my event or podcast?

Can I pitch a brand collaboration or co-marketing idea to Nello?

Can I become a wholesaler for your products?

Do you offer any discounts or coupon codes?

How to Spot and Avoid Fake Emails Claiming to Be from Nello

How can I join your Discord channel?

Affiliates/Creators we work with

Partnerships and Collaborations

My TikTok Shop Order Didn’t Arrive

Received damage or incorrect product from the TikTok Shop

TikTok Orders

Nello on TikTok Shop

How can I find Nello at a store near me?

I purchased your product from Target and want to return it.

What Nello products are sold at Target?

Where in Target is Supercalm located?

Which Target locations is Supercalm sold at?

Nello at Target

What Nello products are sold at Costco?

Where in Costco are Supercalm and Superfocus located?

Which Costco locations carry Nello?

I purchased Nello from Costco and want to return it

Nello at Costco

Nello in Retail!

Dive deep into Nello products! Find detailed information on ingredients like Ashwagandha, L-theanine, Magnesium, and Vitamin D3, and how they contribute to your well-being.

Everything you need to know about your Nello orders, from tracking your shipment to understanding our returns policy. We're here to ensure a smooth experience!

Manage your Nello subscriptions with ease! Find answers to common questions about starting, modifying, or pausing your regular orders of calm.

Maximize your Nello experience with our expert usage tips and recommendations. Learn how to best incorporate Nello Supercalm into your daily routine for optimal results.

Your health and safety are our top priority. Find detailed information on the safety of Nello products and important health considerations.

Explore opportunities to partner with Nello. Learn about our collaboration initiatives and how we work with others to spread wellness.

Your go-to guide for all things Nello on TikTok. From ordering and shipping to exclusive promotions and creator collabs, we’ve got you covered. Learn how TikTok handles fulfillment, what to expect with shipping times, how to manage returns or refunds

Find Nello on shelves and at retailers near you. Get details on which products are available at our retail partners, where to find us in-store, and how returns work for purchases made outside drinknello.com.

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