How can I resolve receiving the wrong product or incomplete order? (Amazon Orders)Updated 2 months ago

If your Nello order from Amazon was incorrect or missing items, you’ll need to resolve the issue directly through your Amazon account. Head to your order history, locate the Nello item, and select “Return or Replace Items.” From there, follow Amazon’s prompts to report the issue and request a refund or replacement. Since Amazon manages all fulfillment and customer service for those orders, our team isn’t able to access or resolve issues directly.