My bank account shows multiple charges for one purchase.Updated 2 months ago

If you’re seeing more than one charge on your bank statement for a single Nello order, don’t worry! What you’re most likely seeing is an authorization hold, not a duplicate charge.

This is a common banking practice used to verify that your card is valid and has enough funds, kind of like when you pump gas and see a temporary hold on your card. These holds usually drop off within a few days.

💡 Here’s what to know:

• The extra “charge” is typically just a temporary authorization hold, not a real transaction.

• Most banks will automatically release the hold within 1–5 business days, depending on their processing times.

• You’ll only be charged once for your Nello order.

If the hold doesn’t disappear after 5 business days, feel free to reach out to our team at [email protected] — we’re happy to take a closer look.

✨ Pro tip: We also offer secure checkout options like Shop Pay, Google Pay, or PayPal if you prefer using one of those instead.