I purchased Nello from Costco and want to return itUpdated 11 days ago

We understand Nello might not have been the perfect fit this time. Since your purchase was made through our retail partner, Costco, you'll need to follow Costco's return policy. Costco is well-known for its generous return policy and accepts most returns at any Costco location.

Please bring your membership card and, if possible, your receipt or order confirmation. If you purchased online at Costco.com, you can also initiate a return through your Costco.com account.

If you have feedback on the product itself, we'd love to hear from you—reach out to our team, and we'll do our best to make it right within our Nello Guarantee.